FTC Launches Refund Process for Unauthorized NGL Subscriptions

USA: FTC Launches Refund Process for Unauthorized NGL Subscriptions

Refund Claims Now Open

Consumers who were charged for the NGL Pro subscription without their consent can submit refund claims, according to an announcement from the Federal Trade Commission (FTC).

Background of the Enforcement Action

In July 2024, the FTC and the Los Angeles District Attorney’s Office filed a complaint alleging that NGL Labs and two co‑founders engaged in deceptive practices, including sending fabricated messages that appeared to originate from real users and marketing the service to children and teens.

Settlement and Penalties

The complaint resulted in an order that bans the defendants from offering anonymous messaging apps to individuals under 18 and requires a $4.5 million payment to fund refunds for affected users.

Eligibility Requirements

To qualify, claimants must have paid for NGL Pro between January 2022 and July 2024 and experienced unauthorized charges. Claimants must be at least 18 years old, or a parent or guardian must submit the claim on behalf of a minor.

How to File a Claim

Eligible consumers can file a claim online at www.ftc.gov/NGL. The claims window remains open until April 6, 2026, after which the FTC will review each submission before determining eligibility.

Refund Amounts

The amount of each refund will depend on factors such as the total number of approved claims and the specific circumstances of each case.

Contact Information

Questions about the process can be directed to the claims administrator by phone at 800‑351‑7161 or by email at info@NGLRefund.com.

This report is based on information from Federal Trade Commission, licensed under Public Domain (U.S. Government Work). Source: Official U.S. Government release.